Frequently Asked Questions:
Frequently Asked Questions:
All available items, flavors, sizes, and prices can be found on our ‘Order’ page. We are currently not taking any custom orders.
How do I place an order?
Currently you can order directly from our website on the ‘Order’ tab. Prices, quantities, flavors, and serving sizes are listed on this tab.
We require a 48 hour notice on all single item orders.
If you are ordering 50 or more standard cupcakes, 100 or more mini cupcakes, or a super custom order that is not listed on our menu, please give us a minimum of two week notice.
Optional: There is a comments section during checkout. You can put any information regarding the order in this box. It’ll help me know who the cake is for and decide how I can decorate it to fit the occasion/theme/gender/etc.
How do I place a custom order?
We are currently not accepting any cake custom orders.
I’ve ordered, now what?
After you place an order:
You should get a reply from a Vegan East team member from firstname.lastname@example.org email address. If you do not get a response within 24 hours, please reach out to us. We will contact you via email after you place an order online.
What are pickup/delivery hours?
Sunday: 10AM to 4PM
Tuesday through Saturday 9AM to 6PM
Where do I pick up from?
Inside of the Avalon Mall
2179 4th Street
White Bear Lake, Minnesota 55110
How do I transport cake and cupcake boxes?
You are carrying precious cargo – carry with CAUTION.
When carrying cake and cupcake boxes, please use both hands and carry on both “sides” of the box.
Keep the box leveled.
If you carry the cupcake box on the bottom/middle, you risk tipping the cupcakes out of the inserts on the inside.
When transporting the box in your car, place them on the most level area. Keep them secure and make sure they don’t have room to slide around.
Do NOT stack the boxes.
I’ve picked up a cake/cupcakes, how do I store it?
How do I store my cake/cupcakes?
All cakes and cupcakes can be stored at room temperature (preferably 65-70 degrees Fahrenheit). Alternatively, they can also be stored in the fridge in the box they came in or an airtight container.
During cooler months, you can keep them in a cold basement or on the counter (if your house is kept pretty cool). During warmer months, it’s highly recommended they are kept in the fridge - take them out and let them come to room temperature before consuming.
How do I know when the cake is ready to be eaten?
Cake and cupcakes tastes best when served at room temperature. The frosting is stiff and hard when it's refrigerated.
How do I know when it’s at room temperature?
A good rule of thumb is to poke the cake with your finger. If the frosting is soft when you poke it, it is ready to be served. (Take it out approximately 30 minutes before you plan to serve it. Depends on the season and temperature of the environment.)
Can I freeze a cake or cupcakes?
If you’d like to freeze a cake/cupcake, place it in the freezer until it’s frozen. Then take it out, wrap it up and place it in an airtight container. It can last a couple months in the freezer. Thaw completely before consuming. The frosting or fruit filling maybe not be 100% the same due to the freezing and thawing process.