Frequently Asked Questions:
Are all of your items vegan?
Do you ship any products?
We currently do not ship any of our products but are working on several items that can be shipped. Stay tuned for more information.
How do I place an order?
Currently you can order directly from our website on the ‘Order’ tab. Prices, quantities, flavors, and serving sizes are listed on this tab.
We require a 48 hour notice on all single item orders.
How do I place a custom order?
We are currently not accepting any cake custom orders.
I’ve ordered, now what?
After you place an order:
You should get a reply from a Vegan East team member from email@example.com email address. If you do not get a response within 24 hours, please reach out to us. We will contact you via email after you place an order online.
What are pickup/delivery hours?
Sunday: 10AM to 4PM
Tuesday through Friday 10AM to 7PM
Saturday: 9AM to 6PM
Where do I pick up from?
2179 4th Street
White Bear Lake, Minnesota 55110
How do I transport cake and cupcake boxes?
You are carrying precious cargo – carry with CAUTION.
When carrying cake and cupcake boxes, please use both hands and carry on both “sides” of the box.
Keep the box leveled.
If you carry the cupcake box on the bottom/middle, you risk tipping the cupcakes out of the inserts on the inside.
When transporting the box in your car, place them on the most level area. Keep them secure and make sure they don’t have room to slide around.
Do NOT stack the boxes.
I’ve picked up a cake/cupcakes, how do I store it?
How do I store my cake/cupcakes?
All cakes and cupcakes can be stored at room temperature (preferably 65-70 degrees Fahrenheit). Alternatively, they can also be stored in the fridge in the box they came in or an airtight container.
During cooler months, you can keep them in a cold basement or on the counter (if your house is kept pretty cool). During warmer months, it’s highly recommended they are kept in the fridge - take them out and let them come to room temperature before consuming.
How do I know when the cake is ready to be eaten?
Cake and cupcakes tastes best when served at room temperature. The frosting is stiff and hard when it's refrigerated.
How do I know when it’s at room temperature?
A good rule of thumb is to poke the cake with your finger. If the frosting is soft when you poke it, it is ready to be served. (Take it out approximately 30 minutes before you plan to serve it. Depends on the season and temperature of the environment.)
Can I freeze a cake or cupcakes?
If you’d like to freeze a cake/cupcake, place it in the freezer until it’s frozen. Then take it out, wrap it up and place it in an airtight container. It can last a couple months in the freezer. Thaw completely before consuming.