Frequently Asked Questions:
Are all of your items vegan?
Do you ship any products?
We currently do not ship any of our products but are working on several items that can be shipped. Stay tuned for more information.
How do I place an order?
Currently you can order directly from our website on the ‘Order’ tab. Prices, quantities, flavors, and serving sizes are listed on this tab.
We require a 48 hour notice on all single item orders.
For larger orders, a minimum of one week's notice is required. For high volume orders, we may need an earlier notice. Contact us for details.
How do I cancel an order?
To get a full refund on small orders, you must cancel your order 48 hours prior to your pickup day. For refunds on larger orders, please contact us for details. No refunds after the 48 hour cutoff.
How do I place a custom order?
We are currently not accepting any custom orders.
I’ve ordered, now what?
After you place an order:
You will receive a reply from a Vegan East team member. If you do not get a response within 24 hours, please reach out to us. We will contact you via email after you place an order online.
What are pickup hours?
Sunday: 10AM to 4PM
Tuesday through Friday 10AM to 7PM
Saturday: 9AM to 6PM
Where do I pick up from?
2179 4th Street
White Bear Lake, Minnesota 55110
How do I transport cake and cupcake boxes?
You are carrying precious cargo – carry with CAUTION.
When carrying cake and cupcake boxes, please use both hands and carry on both “sides” of the box.
Keep the box leveled.
If you carry the cupcake box on the bottom/middle, you risk tipping the cupcakes out of the inserts on the inside.
When transporting the box in your car, place them on the most level area. Keep them secure and make sure they don’t have room to slide around.
Do NOT stack the boxes.
I’ve picked up a cake/cupcakes, how do I store it?
How do I store my cake/cupcakes?
All cakes and cupcakes preferably should be stored in the fridge in the box they came in or an airtight container.
During cooler months, you can keep them in a cold room or on the counter (if your house is kept pretty cool). During warmer months, it’s highly recommended they are kept in the fridge - take them out and let them come to room temperature before consuming.
How do I know when the cake is ready to be eaten?
Cake and cupcakes tastes best when served at room temperature.
How do I know when it’s at room temperature?
A good rule of thumb is to poke the cake with your finger. If the frosting is soft when you poke it, it is ready to be served. (Winter - Take it out approximately 30 minutes before you plan to serve it. Summer - take it out 30 mins prior to serving, but keep an eye on it.)
Can I freeze a cake or cupcakes?
If you’d like to freeze a cake/cupcake, place it in the freezer until it’s frozen. Then take it out, wrap it up and place it in an airtight container. It can last a couple months in the freezer. Thaw completely before consuming.